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GoTab and Tripleseat Announce Event Management Integration

GoTab, a leading restaurant and retail commerce and operations platform, today announced its integration with Tripleseat, the cloud-based sales and event management platform used by restaurants and hotels.

Partnership empowers venues to offer professionals and guests more streamlined event experiences

ARLINGTON, Va., April 30, 2024 /PRNewswire/ -- GoTab, a leading restaurant and retail commerce and operations platform, today announced its integration with Tripleseat, the cloud-based sales and event management platform used by restaurants and hotels. This strategic partnership marks the beginning of a transformative era in event planning and streamlines laborious, error-prone manual tasks into effortless user-friendly solutions.

With embedded payment processing capabilities, Tripleseat enables operators across restaurants, hotels, and other unique venues to book, manage, and collect payments for events in a single integrated offering. Through the integration, deposits made in Tripleseat are transitioned seamlessly into event day tabs in GoTab's point-of-sale (POS) system. From there, GoTab and Tripleseat work together to provide a streamlined close-out process for guests and operators.

"Planning and managing events is a time-consuming task for all parties involved, and this integration significantly alleviates some of the pain points that event professionals experience every day," said Tim McLaughlin, Co-Founder and Chief Executive Officer at GoTab. "The demand for events and experiences continues to grow across the hospitality industry. This integration marks another milestone in our goal of helping businesses improve operationally without sacrificing the quality of hospitality they provide."

On top of this integration, GoTab continues to elevate the event experience through its custom Event Cards, which can be QR or RFID based and allow event managers to craft a personalized selection of privileges tailored to every event and attendee. GoTab's Event Cards eliminate the hassles of redeeming and reconciling physical drink tickets, ultimately creating a more seamless experience for guests, employees, and event managers. Furthermore, the Event Cards help managers ensure that taxes and gratuities are covered in advance, so guests can utilize their full spend on prepaid event cards.

By combining the power of GoTab and Tripleseat, event deposits can be retrieved and applied effortlessly within GoTab, ensuring a smooth and efficient operation on the day of the event. Furthermore, through this integration, event sales reporting becomes consistent and transparent, and all event deposits and payments are tracked in one centralized location, providing valuable insights for event managers and simplifying the process.

"As the hospitality industry continues to evolve, it's crucial for platforms like Tripleseat and GoTab to adapt and integrate seamlessly, " said Jonathan Morse, CEO of Tripleseat. "This partnership represents our commitment to providing our customers with cutting-edge tools that simplify event management processes and enhance the overall guest experience. We empower venues to streamline operations, increase efficiency, and deliver exceptional events."

Through this partnership, GoTab and Tripleseat are enabling operators to increase revenue by over 30% for large-scale events, group reservations, and off-site catering. The integration also eliminates the hassle of booking and deposit payments, allowing users to enjoy a stress-free event experience from start to finish.

To learn more about GoTab's recent product innovations and growing list of partner integrations, please visit the GoTab + Tripleseat Integration page. To learn more about Tripleseat or to schedule a demo, please visit www.tripleseat.com.

About GoTab, Inc.

GoTab, Inc. is more than a Point-of-Sale (POS) for hospitality businesses. The platform helps restaurants, breweries, food halls, hotels, and other venues improve the guest experience and address substantial inefficiencies that continue to plague the hospitality and retail industry. Featuring a sophisticated POS that can optionally integrate with other popular POS and property management systems (PMS), GoTab also includes a robust bar and kitchen display system (KDS) with integrated two-way messaging to optimize operations and delivery. GoTab's platform empowers every guest and staff member to make the most sensible, convenient choices for their scenario while maintaining appropriate controls. Through its suite of flexible tools, GoTab creates measurable benefits for its operators, driving increased spend while reducing costs and contributing to the bottom line. Founded in 2016, GoTab processes over $500M in gross merchandise value (GMV) annually with operations across 39 U.S. states, Canada and growing. For more information, consult our media kit, request a demo or learn more at https://gotab.com/.

About Tripleseat
Tripleseat, the leading innovator in cloud-based sales and event management software for restaurants and hotels, is used by more than 16,000 venues globally. The platform enables event managers to streamline the planning process and increase sales. It has enabled venues to book and manage over $20 billion in events.

To learn more about Tripleseat or to schedule a demo, please visit www.tripleseat.com.

Contact:
ICR for GoTab
376972@email4pr.com
(203) 268-8269

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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