Check out these common questions about GoTab and your business.
Why should I use GoTab?
GoTab provides a contactless, easy to use system for you and your guests to place, fulfill, and pay for orders. Guests can use their personal devices to order and pay, and our state-of-the-art system makes managing your menu and fulfilling orders simple. We don’t charge the outrageous fees of other third party services, and we let you control your system directly. Try GoTab today and see how we can help you!
Does GoTab replace my POS system?
No, the GoTab system is designed to be both an integrated or stand-alone service.
Do I need to buy hardware to use GoTab?
No, hardware is not required. We try to use all of your existing receipt printers, tablets, and KDS systems.
How are payments processed?
GoTab processes the payments and deposits the funds into your account.
We have bad cellular service and/or bad WiFi in our location. Can we still use GoTab?
There are two main concerns when a location has poor cellular service and/or bad Wifi. First, poor connectivity can impact GoTab’s ability to operate from the restaurant’s perspective. This means GoTab orders may not be processed quickly or GoTab could go offline altogether. The second way connectivity impacts GoTab is from the end users prospective. When a location has bad service, users may be unable to access the GoTab website, obviously limiting their ability to place orders.
If a location is in an area with bad cellular service, and the venue does not have fast or accessible WIFI, we may have to look at alternative solutions.
How do my guests know to use GoTab?
We are happy to help provide additional marketing materials to educate your guests! Materials include everything from table tents, posters, and stanchions to a-frames and menu inserts. These are available at an additional cost, but we’ve found them to be the most effective way to encourage adaptation.
Do you allow digital wallet payments, such as Apple Pay?
Yes, guests have the option of paying with their preferred card or digital wallet option.
How does my staff receive the order?
Orders can be received several ways. Digitally, through a receipt printer, or within your POS system.
Does GoTab allow my guests to schedule orders?
Yes, you will have the option to set up scheduled orders. Guests can choose a time and date for their order.
How can GoTab help manage my deliveries?
GoTab can create pick tickets, manage drivers, and create delivery routes. Delivery drivers can use their GoTab account for both navigation and SMS communication with your customers.
What benefit does GoTab bring my venue?
We’re glad you asked! GoTab has a giant impact:
- Nearly 60% of customers prefer GoTab when the other option is a line (2019 data)
- GoTab results in 23% higher customer spend when compared to counter service
- Yelp reviews average 1/2 star higher for GoTab users (10% higher)
- GoTab enables unlimited throughput vs. POS (typically 3-5 times more at peak)
Will I be charged twice for the Postmates delivery fee?
i.e., once for the corporate card I have on file when the order is placed and then again when I pass that fee to the consumer?
No. Operators will be charged only for the fee. The fee is passed onto the customer through our system.
How do I sign up for a Postmates developer account?
Click here to create a Postmates developer account.
Why do I need to put a Credit Card on my Postmates Account?
Postmates operates with partners by charging the delivery fee directly to the Partner Account Credit Card. This charge is then passed to the customer who ordered the food through GoTab to recoup the expense of the delivery charge.
Who pays the Postmates fee?
The customer pays the Postmates delivery fee through GoTab. To view the fee structure for Postmates click here.
Questions about using GoTab? No problem – find your answers below.
I want to place an order using GoTab. Where do I start?
Simply scan our QR code using your smartphone’s camera. A notification will automatically display at the top of your screen. Once you click that notification, you will have access to our online menu. You may then select any items from the online menu and our servers will bring your items to you, or you may choose to pick up your order from the restaurant’s designated pickup area.
Do I need to download an app to pay my bill using GoTab?
No. You can locate and pay for your bill by scanning the QR code on gotab.com on your smartphone’s web browser. Upon checkout, you will be given the option of inputting your credit card information to our secure website, or paying through a digital wallet such as Apple Pay, Android Pay, or Google Pay.
How do I receive my order?
The location at which you receive your order may vary depending on the restaurant/bar.
In-Venue: When you scan the QR code on your table and submit an order via GoTab, your server will know which table the order was placed from. Please remain at your table until your order arrives so that our servers can locate you.
Pickup: At some locations you may designate a location to which you would like your order to be delivered. Go to that location to receive your order.
Delivery: When you enter your address and it is authenticated, it will be placed on a route for the restaurant to deliver. They will deliver within the time window you selected.
How do I add a tip?
When you place an order using GoTab, a default tip will automatically be applied to your order. You are always welcome to adjust the tip percentage on the payment information screen, however, some restaurants may require a minimum tip (or service fee).
What happens if I forget to pay before leaving?
GoTab requires that confirm your payment information before your items are served to you. If you leave a tab open, the tab will automatically be closed when the venue closes. Therefore, you cannot accidentally leave without closing your tab! Your days of leaving credit cards at the bar are behind you!
Do I have to pay to use GoTab?
GoTab charges a small convenience fee of 25 cents per transaction so that we can continue to provide our customers with excellent service – there is no additional cost to use GoTab!
What are GoTab’s alcohol ordering policies?
In compliance with national, state, and local liquor laws, our servers will not serve alcohol to underage guests. If ordering alcoholic beverages, please be prepared to show your server a valid ID. Underage guests are still welcome to place orders for food or non-alcoholic beverages through GoTab!
I’m a little concerned about paying on my phone… Is my information secure?
Security and user trust are our top priorities. Your card information is encrypted, stored, and protected via our third-party payment processor Stripe (https://stripe.com). If you have any questions about security or account protection, please contact email@example.com.
I noticed a mistake on my tab, how do I get this fixed?
Contact the restaurant where you placed your order and inform them of the error. They will review the issue and issue a refund if applicable.
What is my Postmates fee per order?
This fee depends on your distance from the restaurant and the order autograt rate.
Can I specify a separate tip for the delivery driver (outside of auto-grat)?
No, this is not an option as of now.