Customer Success Manager – Arlington, VA

GoTab is looking for fun, highly-motivated, entrepreneurial spirits to join the team as Customer Success Managers. We are building the next disruptive movement in app-less mobile ordering, payments, and social recommendations for the restaurant industry. If you’re looking to join a creative, hard-working, and fun environment – look no further!

Responsibilites

As a Customer Success Manager, you will work with cutting-edge technology in an exciting fast-paced startup environment. You will help drive GoTab initiatives and support proactive communication with the Operations, Sales, and Product teams. You will be responsible for the successful design, launch, testing, training, and management of the GoTab product at our partner restaurants and venues.

  • Serve as the primary contact for GoTab restaurants and venues
  • Establish, grow, and manage relationships with new and existing customers
  • Act as an advocate for GoTab in each relationship to drive adoption, retention, and participation in new features and products
  • Coordinate each phase of a successful and timely rollout of a product launch
  • Work with the marketing team to help design and execute restaurant-specific marketing materials
  • Function as a product expert and technical communications resource for partners
  • Support the GoTab technical team, customers, and end-users as needed
  • Contribute to continuous improvement efforts as relates to product usability and performance based on consumer feedback

 

Skills & Requirements
Required:

  • Problem solver and able to work efficiently under pressure
  • Must be willing and able to travel to different restaurants, bars, and other venues in the Washington, D.C. area
  • Desire and aptitude to learn deep technical aspects of the GoTab product
  • Excellent communication skills and remote collaboration experience
  • Excellent organization and time management skills
  • Curious and comfortable working in an unstructured and entrepreneurial environment
  • Quick learner with a go-getter attitude
  • Restaurant/hospitality experience preferred

 

Perks

  • Laid-back, fun, and casual office environment
  • Ballston location with easy metro access
  • Unlimited vacation policy
  • Medical/dental/vision insurance
  • Free gym access
  • Friday happy hours
  • Join the ground floor of a rapidly growing startup with endless potential

 

About GoTab
GoTab, Inc., the contactless order and payment platform, helps large & mid-sized restaurants, breweries, bars, hotels and other venues optimize their front-of-house service models using low-cost, agile technology. Patrons scan a QR code directly from their mobile phones, order items via online menus, and pay securely, all without downloading an application or interacting with a server. Founded in 2016 and based in Arlington, Virginia, GoTab serves hundreds of national, regional and local full-service accounts in almost 30 U.S. states. Learn more at https://about.gotab.io

GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.

To apply for this position
Submit resume, contact information, position you are applying for, and best time to reach you. Send information to: [email protected]

Entry-Level Developer – Arlington, VA

GoTab is looking for a highly motivated, self-driven developer who can traverse the full web stack with ease. Qualified candidates should have knowledge of working with RESTful APIs, Javascript, Node.js, Python, HTML5, CSS3 and other modern web technologies. If you think you fit the bill, then let’s talk. We are building the next disruptive movement in app-less mobile payments and social recommendations for the restaurant industry (to start), and we want you to be a part of this thrilling journey.

Responsibilities
As a Developer at GoTab, you will be responsible for collaborating closely with a product owner and other developers (local and remote) to define the product direction informed by the state of the art in mobile web technology. You will have significant freedom in exercising design judgment to build user interfaces and the underlying server-side code that powers the experience. We work in tightly-scoped weekly sprints using JIRA, and we fully rely on continuous integration and sophisticated DevOps processes to deploy code with maximum efficiency. You must be comfortable working in a fast-paced, startup environment to be successful.

Skills & Requirements
Required:

  • Bachelor’s degree in Computer Science (or equivalent)
  • A strong desire to experiment, learn and grow
  • Excellent communications and remote collaboration skills
  • Asynchronous Javascript on Node.js with ES6 and ES7 constructs
  • Demonstrated knowledge of relational databases and data modeling
  • HTML5, CSS3 and Bootstrap


Preferred:

  • Experience with Marko templating
  • Experience with PostgreSQL
  • Experience with deploying applications to Heroku and/or AWS
  • Familiarity with any CI/CD tools
  • Familiarity with any flavor of Linux

Perks
Laid-back, fun, and casual office environment

  • Ballston location with easy metro access
  • Unlimited vacation policy
  • Medical/dental/vision insurance
  • Free gym access
  • Friday happy hours
  • Join the ground floor of a rapidly growing start up with endless potential

 

About GoTab
GoTab, Inc., the contactless order and payment platform, helps large & mid-sized restaurants, breweries, bars, hotels and other venues optimize their front-of-house service models using low-cost, agile technology. Patrons scan a QR code directly from their mobile phones, order items via online menus, and pay securely, all without downloading an application or interacting with a server. Founded in 2016 and based in Arlington, Virginia, GoTab serves hundreds of national, regional and local full-service accounts in almost 30 U.S. states. Learn more at https://about.gotab.io

GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.

To apply for this position
Submit resume, contact information, position you are applying for, and best time to reach you.
Send information to: [email protected]